What payment methods do you accept?
We accept Mastercard, Visa, American Express, and Paypal.
I have been charged twice. What can I do?
Please contact our customer service department at [email protected].
How will I know when my order has been sent?
You'll be sent a confirmation email the moment your order is shipped, letting you know that it's on its way to you.
What do I do if I have not received my order?
Please contact our customer service department at [email protected].
Am I able to change the delivery address to something other than my registered address?
Unfortunately - for security reasons - we're unable to change the delivery address once your order has been placed.
How do I make a change to my order?
Please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Place Order'. Always double check your order confirmation to make sure all the details are correct. If you would like to cancel your order please contact us and we will endeavor to have the order removed from our system as a matter of urgency. Please note that this may not always be possible due to processing times and our commitment to a speedy dispatch from our warehouse.
What delivery methods do you offer?
We use to ship with USPS Media Mail or USPS First Class Mail based on weight and size of your order.
How much is shipping?
Shipping costs vary depending on the number of titles ordered. You can get a shipping quote by viewing your cart at any time during the ordering process.
Are STMedia's DVDs, CDs, Vinyls and Blu-rays new and original?
Yes. All our products are brand new and original. We guarantee it.
I've made an error in my order. What should I do?
We recommend emailing us at [email protected] as soon as possible to advise of any errors.
Am I able to visit STMedia to purchase movies or music?
Unfortunately our warehouse is not open to the public however you can place your order on our website at any time for fast delivery.
How long does it take STMedia to reply to emails?
All emails are responded to within 1 business day.
How do I find the DVD, Blu-ray, CD or Vinyl I'm looking for?
If you know the name of the item you're looking for, use the search box on top of any STMedia page. If you'd prefer to browse our products simply slick on the category that interests you on the left side of any page.
How do I find the latest DVD, CD, Vinyl, and Blu-ray releases?
We have dedicated areas on our website for new items. Simply click on the categories and enjoy browsing.
How do I purchase an item?
Once you've located an item on our website simply click on 'add to cart'. Once you have added all your items to your shopping cart click on 'View Cart' at the very top of any STMedia page. After reviewing the information click on 'Checkout' and follow the instructions.
My DVD, Blu-ray doesn’t work. What do I do?
Just as computers require software to run, a Blu-ray player requires firmware to operate smoothly. If you are having issues with playback on a Blu-ray disc please ensure you have the latest firmware installed. Please visit the manufacture website of your Blu-ray player for further details.
What are "regions"?
When a DVD disc is manufactured, a region code is applied at the authoring stage such that the final disc will play only on those players distributed in the designated world region. There are 6 regions throughout the world: - Region 1 - Canada, United States and its Territories - Region 2 - Japan, Europe, South Africa and the Middle East - Region 3 - Southeast Asia and East Asia - Region 4 - Australia, New Zealand, Pacific Islands, Central and South America - Region 5 - Indian Subcontinent, Former Soviet Union and Africa - Region 6 - China.
Blu-ray Discs may be encoded with a region code, intended to restrict the area of the world in which they can be played, similar in principle to the DVD Region Info, although the used geographical regions differ.
Region A: East Asia (except Mainland China and Mongolia), Southeast Asia, North America, South America and their dependencies. Region B: Africa, Southwest Asia, Europe (except Russia and Kazakhstan), Oceania and their dependencies. Region C: Central Asia, East Asia (Mainland China and Mongolia only), South Asia, central Eurasia and their dependencies.
Not all Blu-ray discs are region encoded. Some releases can be viewed on any player. These are usually known as region-free (or "region 0"). Packaging may vary within a region though the pressing of the disc may be identical. In addition to the region code your Blu-ray player is capable of playing, your television needs to be able to handle the color system standards. Blu-ray discs are designed to be displayed on either PAL (Europe, Australia) or NTSC (US, Japan) televisions. Most newer televisions can handle both PAL and NTSC color systems. Please ensure your television can handle the format of the Blu-ray before purchasing.
Can’t find an answer?
If you can't find an answer to your question on this page or our Terms and Conditions page, please visit our Contact page for information on how to reach us.